General Return Policy Eligibility (& Warranty Exception)
Some products have different policies or requirements associated with them. Products in the categories below are not eligible for return:
- Products with tampered or missing serial
- Products damaged due to misuse
- Products with broken package seals
- Products that have been unsealed and used
Defective products with manufacturer’s warranties have different policies:
If a product is covered under a manufacturer’s warranty, the product’s manufacturer has authorized third-party repair service providers to repair their products. For these products, you may be directed to contact the manufacturer or service centre to handle issues covered under the warranty and receive your repair or replacement free of charge.
General Return Process
- Registration of Complaint:
Call to Register your complaint or Mail [email protected]
- Complaint Review:
Within 48 hours, your request will be reviewed by us.
- Complaint Feedback:
After your complaint is reviewed, your item may or may not be authorized for return depending on the ‘General Return Policy Eligibility’ factors described above.
If the return is not authorized, this will be communicated along with the relevant reasons. If the return is authorized, you will be sent an authorization along with appropriate information on where to drop off the item. The products are your responsibility until it reaches our warehouse. Please ensure to pack return safely to prevent damage to the product or boxes.
- Return of Item:
If return is authorized, you will be asked to return the item within the timeframe communicated while ensuring that:
The item is returned in its original packaging with all accessories intact
The item is in the same condition it was in when delivered
The invoice is included with the reason for return written on it
- Return Confirmation:
Once your return is received you will receive a confirmation, however if the item does not meet the criteria required for #4 – Return of Item, your return may be declined. Please note that this confirmation is simply a confirmation of the return and not of any defect, etc. as the item has not been inspected thoroughly.
- Resolution Processing:
Depending on the exact issue, final resolution after return confirmation may happen very quickly or may take longer. Scenarios involving relatively detailed inspections or examinations may take longer.
- Final Resolution:
Your repair, replacement, Refund or exchange will be on its way to you.